Manager, Benefits

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

The Manager, Benefits provides frontline leadership and support to ensure that the HROD Benefit team delivers local and international benefits administration services in line with the functions’ strategic direction. The role is responsible in developing and implementing plans aligned to the overall strategy of the Benefits COE and HR Operations team.

The role should have proven subject matter expertise in operations management, benefits administration and demonstrated people management skills. The expectation includes skills in operations management, workforce analysis, coaching, mentoring and looking after the development of team members.

Duties and Accountabilities

To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements listed below are representative of knowledge, skill and ability required for the position.

• Responsible for the effective operational management and delivery of benefits shared service.
• Responsible for managing the team that assists in the administration of the Firm’s global benefits programs through case management related to international benefits, US Benefits, Retirement, Wellness and benefits invoicing in accordance to the Firm guidelines and policies using Firm supported resources and systems.
• Lead efficient handling of new process intakes, additional scope of existing work in consideration of team’s capacity, skill set and capabilities.
• Work with benefits vendors on projects, tasks and issues involving services provided by the HROD Benefits team as well as represent the team in wider global benefits initiatives.
• Effectively lead and manage the team, providing direction and guidance as necessary, for process improvement, policy interpretation, projects, reports, compliance with all laws, as well as execution of Firm initiatives and daily operations.
• Implement and manage client service SLA's specific to the function, ensuring that service levels and KPI’s are consistently met and that use of resources is optimized. Implement and manage changes which result in improvements.
• Handle complaints and developmental feedback professionally and to the satisfaction of Internal Clients, ensuring quick, equitable and courteous resolution. Handle positive feedback appropriately.
• Promote communication and business synergy among relevant stakeholders and local management.

Supervisory Management

• Manage and review work allocation and ensure that there is business continuity in the delivery of services to our employees. Ensure that there is an established succession plan and prepares readiness of team members
• Responsible for team members development - create and coordinate upskilling programs to support career progression and growth of team members within the stream
• Promote team engagement and manage employee relations within and across the stream
• Manage performance evaluation process, conflict resolution, staffing and disciplinary issues of team members.
• Responsible in building capabilities and managing the development of the team by leading objective setting and conducting performance discussions
• Conducts coaching, mentoring and feedback sessions to address performance gaps

Qualifications

• Bachelor's/College Degree
• Minimum of 3 to 5 years of progressive work experience in the functions, with a minimum of 3 years of supervisory experience
• Comprehensive knowledge of captive shared service operations
• Strong operations and change management skills, including experience in designing, re-designing, and implementing procedures and processes
• Excellent communication skills – written and verbal – and ability to work at all levels
• Must have strong MS Office skills, with high proficiency in Excel and an emphasis on Global HR Systems
• Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up

Essential Job Requirements

• Strong global mindset, experience working in a global organization or shared services industry
• High emotional intelligence and ability to understand and navigate a professional services partnership with diverse stakeholders at all levels
• Persuasive and able to manage multiple areas and changing priorities in a fast-paced environment to achieve a way forward
• Able to drive change and transformation
• Client service oriented, strong judgment and decision making skills
• Self-motivated and achievement oriented

This role reports to

Senior Manager - Human Resource Shared Services

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us . We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.