Accounts Receivable Officer

DESCRIPTION

Working Conditions:
Report daily to the Pasay office.
This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
Work during holidays and overtime on critical and peak times as may be required by the Business.
No experience is welcomed to apply.

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Key job responsibilities
This role will require for the successful candidate to:

• Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.

BASIC QUALIFICATIONS

• Bachelor's degree in Accounting, Finance, Business Administration, or related field
• 2-4 years of experience in accounts receivable, collections, or credit management
• Experience working with distribution channels, resellers, or B2B customers preferred
• Proficiency in Oracle, SAP, or similar ERP systems
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)
• Experience with accounts receivable aging reports and reconciliation
• Knowledge of billing systems and cash application processes
• Strong understanding of AR processes including invoicing, collections, and dispute resolution
• Ability to manage high-volume portfolios with multiple stakeholders
• Experience in credit analysis and risk assessment
• Knowledge of payment terms, credit policies, and collection strategies
• Excellent written and verbal communication skills for interacting with external partners
• Proven ability to build and maintain relationships with resellers and distributors
• Strong negotiation skills for payment arrangements and dispute resolution
• Ability to escalate issues appropriately and work cross-functionally
• Analytical & Problem-Solving
• Strong analytical skills to identify trends, risks, and opportunities in AR aging
• Ability to investigate and resolve billing discrepancies and payment issues
• Data-driven approach to prioritizing collection activities
• Process improvement mindset to enhance efficiency
• Familiarity with Amazon Leadership Principles, particularly Deliver Results and Earn Trust
• Ability to work in a fast-paced, metrics-driven environment
• Experience with automation tools and process optimization preferred
• Accounts Receivable experience

PREFERRED QUALIFICATIONS

• Experience in credit analysis and risk assessment
• Knowledge of payment terms, credit policies, and collection strategies
• Proven ability to build and maintain relationships with resellers and distributors
• Strong negotiation skills for payment arrangements and dispute resolution
• Ability to escalate issues appropriately and work cross-functionally
• Strong analytical skills to identify trends, risks, and opportunities in AR aging
• Ability to investigate and resolve billing discrepancies and payment issues
• Data-driven approach to prioritizing collection activities
• Process improvement mindset to enhance efficiency
• Ability to work in a fast-paced, metrics-driven environment
• Experience with automation tools and process optimization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.