Account Services Officer - Bacoor Branch

Salmon Group Ltd


Date: 2 weeks ago
City: Bacoor
Contract type: Full time
Duties And Responsibilities

  • Customer Onboarding
  • Conducts customer due diligence and KYC (know-your-customer)
  • Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious.
  • Validates the completeness and accuracy of customer information on the customer information sheet/account opening form.
  • Conducts signature verification.
  • Photocopies the proof of identity and files it together with the account opening form.
  • Creates the customer profile and opens the account in the Core Banking System (CBS)
  • Secures appropriate approval for the creation completed.
  • Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer.
  • Scans the Account Opening Document Set.
  • End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head.
  • Customer Information Update – validation of customer documents presented to support the update if customer-initiated request or performs update of customer profile as part of the periodic review.
  • Conducts Enhanced Due Diligence as necessary.
  • Maintains Customer’s Account in the system based on customer’s request or bank-initiated activities.
  • Preparation of Customer Notifications and monitor its delivery status.
  • Fire-Proof Cabinet / Vault Custodianship
  • Safekeeps accountable forms and records the utilization of accountable forms.
  • Safekeeping of Account Opening Documents, together with the proof of deposit, in a secured and organized manner during the branch banking hours.
  • Act as dual custodian to safekeep or release the cheques received in a fire-proof cabinet/vault for deposit to the Depository Bank by the Teller.
  • Customer Interaction such as but not limited to:
  • Attends to customer queries at the branch.
  • Responds to Customer Inquiry via email.
  • Resolves customer complaint.
  • Call-out (TD Maturity, Bounced Cheques, etc.)
  • Release and Monitoring of Bounced Cheques Pick up and/or Replacement
  • Debit Cards Handling
  • Release of Debit Cards to Customers and Tagging in the System
  • Blocking of Card – Lost / Stolen
  • Destruction of aged card
  • All files shall be safekept in the designated filing cabinet and shall be within the retention period.
  • Ensure completion of tasks assigned within the agreed turnaround-time.
  • Other processes that may arise related to Account Services.
  • Timely reports concerns identified and possible issues that might have impact to branch operations.
  • Acts as reliever when somebody goes on leave based on the relief arrangement within the team.
  • Organizes team files (soft and hard copy) and adheres to the record retention policy.
  • Identifies processes/systems for improvement but ensuring controls are in place.
  • Initiates projects for the betterment of the team and the company as a whole.
  • Participates on UAT/UVT for new or enhancement of systems that will have impact to the team.
  • Participates in Business Continuity Plan (BCP) Activities.
  • Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor.
  • Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above.
  • Assists in combatting money laundering by ensuring processes required are in place.
  • Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies.
  • Strict adherence to company’s policies and code of conduct.

EDUCATION & COMPETENCIES

  • University degree on Banking & Finance, or any related Business Course
  • With at least 3 years of relevant experience in a banking industry
  • Strong knowledge and experience in teller services or branch operations
  • Sufficient knowledge of BSP regulations
  • Good communication skills
  • Problem-solving skills in a well-structured manner
  • Ability to work with different culture, race, or ethnic group.
  • Can work independently with minimal supervision.
  • Acceptable risk management skills and ability to mitigate identified risks.
  • Good interpersonal skills
  • Keen attention to details
  • Organize, innovative and results oriented.
  • Ability to multi-task in a fast-paced environment
  • Positive attitude knows how to find ways to address different circumstances.
  • With official Signature Verification, KYC / CDD Training / Seminars attended.

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