Workplace Service Delivery Associate Manager

Job Descriptions:

The Asst. Operations Lead assists in overseeing and managing Operations Lead in all aspects of facility operations, office services, and/or executive support services across area of responsibility.

The Asst. Operations Lead assists the Operations Lead in overseeing and managing all aspects of facility operations and/or office services, including managing contract relationship with external service providers (e.g., IFM, lease, building administration, etc.), across area of responsibility in a manner consistent with the Company’s financial and operational objectives, while assuring quality and efficient service.

Responsibilities includes the following:

Assist for the overall upkeep of site area of responsibility.

Assist Operations Lead in managing a team of supervisors and/or coordinators.

Participate in the strategic review of business operations and implement subsequent outsourcing decisions.

Assist in developing and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).

Contribute to department’s strategic plans.

Oversees development and lead programs/projects with high complexity.

Design and implement programs and processes to deliver operational effectiveness targets.

Actively participate in sharing best practices across departments.

Assist in the budget preparation, tracking and analysis of expenses.

Required to perform BCP roles as reflected in the BCP manual

Participate in all required audits and assist in closing all audit findings (ISMS Internal Audit, Client Audit, Certification Audit/Continual Assessment)

Provide leadership and direction to housekeeping, guards and AV/Maintenance regarding facility operations and scope/quality of services.

Monitors and signs time reports of contractors (guards, cleaners, etc.).

Manage positive relationships with all internal and external customers/vendors and independently resolve escalated issues.

Coordination and supervision of project movements, this includes computer, boxes, etc.

Grant temporary access pass to Accenture staff, contractual and visitors in area of responsibility.

Assist in providing clearance on resigned staff / personnel.

Assist in monitoring issuance of temporary proximity cards to Accenture staff, contractual and visitors in area of responsibility.

Issuances of gate pass for all assets of the office that need to be taken out of the office.

Coordinates with building administrator for various facility matters.

Supervise the annual inventory of fixed assets.

Monitor reports pertinent to facilities security (Building admin and vendors).

Update contact information such as building admin security, Accenture striker, City Service personnel leads, emergency numbers, fire department and project managers,

Checks the forms on a weekly basis.

Issuance of office supplies to projects.

Assist during emergency calls.

Supervises issuance of keys for mobile pedestals, lockers and storage cabinet.

Generate stock card inventory

Submits seat allocation report to Facilities Specialist on a monthly basis.

Assist during emergency calls.

Coordinates with Procurement for deliveries (supplies and equipment).

Overall responsible for his site’s labelling and handling of information assets per ISO27001.

Reviews and updates asset inventory and valuations under his custodianship

Adheres to PDC policies on security with regards to usage of Accenture assets such as IT equipment, information assets etc.

Required to review and act on Non IT security incidents affecting his area of responsibility

Maintains Confidentiality of sensitive documents

And other tasks as may be assigned

Must Have:

6 to 7 years’ experience in Property / Facilities Management

Strong Client Relations / Stakeholder Management

2 to 3 years People Management