Workforce Supervisor

Concentrix


Date: 10 hours ago
City: Davao
Contract type: Full time

Job Title:Workforce Supervisor (Davao)

Job Description:



The WFM Supervisor will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals


.
Main functions / Core responsibilitie

  • s:Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organizatio
  • n.Manage and lead the Real Time Analysts providing coach and feedback on a weekly basi
  • s.Active participation on the Forecast and Capacity plan meeting
  • s.Lead Real time, Analytics and Reporting processe
  • s.Implement strategic planning processes and share best practices inside the team
  • s.Guarantee the accuracy of all WFM processe
  • s.Provide climate actions to guarantee a work environment connected to the CNX value
  • s.Guarantee that all WFM members are in compliance with WFM


U.
Requiremen


  • ts:
    Experience: at least 3 years in different WFM areas (Real Time, Planning and Scheduling), or performing numerical analysis functi
  • ons.Strong leadership skills / accustomed to personnel managem
  • ent.Educational background: Business Administration, Economics or Engineer
  • ing.Advanced proficiency in English (B2 lev
  • el).Excellent proficiency in MS Ex
  • cel.Knowledge in WFM and telephony tools (preferr


ed).

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