Workforce Scheduler
VXI Global Holdings B.V. (Philippines)
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Requirements:
- At least 1 year of experience in the call center industry
- Must have a background in Workforce Management and have served at least 6 months in the same function
- Applicants of RTA status may be considered provided that they have more than a year of work experience in Workforce Management
- Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
- Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
- Must be flexible and ensures to meet the current and future demands of the business and team that is being supported.
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