Workforce RTA Supervisor | Work onsite (Davao Lanang) | Morning Shift

ibex


Date: 2 weeks ago
City: Davao
Contract type: Full time
An RTA Supervisor will oversee a team of workforce analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.

Responsibilities

The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.

Qualifications

Qualifications:

  • 2-3 years of Workforce Supervisory experience
  • At least 1 year experience in Forecasting, and Scheduling
  • At least 1 year Intraday management experience
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Multi-site and Multi-skill call center experience
  • Previous large (~2500 seat) call center experience
  • Working knowledge of Blue Pumpkin, IEX, Aspect or other scheduling software
  • Must possess very strong analytical skills.
  • Must possess an in-depth understanding of call center metrics and mathematics
  • Willing to work onsite at Davao Lanang

Special Skills And Abilities

  • Ability to successfully interact with internal Operations and clients from VP level to associates
  • Ability to manage team sizes of 10+ persons
  • Advanced Excel experience
  • Leadership and people management skills
  • Strong written and verbal communication skills
  • Demonstrated analytical and organizational skills

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Territory Consumer Lead (Tagum)

myGwork - LGBTQ+ Business Community, Davao
5 hours ago
This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy...

Support Supervisor (APAC)

Percona, Davao
7 hours ago
Percona’s Technical Support team handles some of the most challenging and rewarding database issues in the world. Our global team of open source database experts thrives on complexity and cares deeply about empowering our customers. We are looking for a Support Supervisor to help us lead and grow this capability even further.This role fits within a well-defined structure: you will...

Technician II - Product/Test

Microchip Technology Inc., Davao
1 day ago
Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We...