Workforce Real-Time Associate

Alorica


Date: 1 week ago
City: Pasay
Contract type: Full time
  • Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team.
  • Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence.
  • Provide ad hoc reporting as needed to show adherence to scheduled events within site.
  • Assist in skilling and/or provide data to Global Command Center to ensure employees are assigned correctly to the right queue or line of business.
  • Collaborate with other Workforce Teams to make schedule recommendations regarding out of seat activity, VTO, and overtime.
  • Perform other duties as assigned by management.
  • Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team.
  • Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence.
  • Provide ad hoc reporting as needed to show adherence to scheduled events within site.
  • Assist in skilling and/or provide data to Global Command Center to ensure employees are assigned correctly to the right queue or line of business.
  • Collaborate with other Workforce Teams to make schedule recommendations regarding out of seat activity, VTO, and overtime.
  • Perform other duties as assigned by management.

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