WordPress Tier-1 Support Representative

Requirements

• High School Diploma, general education degree or equivalent
• Minimum of 2 years’ experience with Customer service.
• Minimum of 1 year experience with CMS (e.g. Joomla, Wordpress, Drupal, Laravel)
• Advance knowledge of Web Hosting & fundamental knowledge in SEO.
• Intermediate communication skills
• Interpersonal skills
• Technical skills (Hosting services/Troubleshooting WordPress, SSH, WP Cli, DNS, PHP, and Database)
• Great attention to detail
• Ability to multitask.
  
  

Competencies Required

• Handling email and chat queues efficiently
• Understand and troubleshoot technical inquiries; topics includes DNS, SSH, and WordPress issues
• Keeping Up-to-Date with Product Updates and Procedures
• Escalate issues, bugs, and improvements to appropriate channels
• Acts as the Point of Contact (POC) for updates and assistance on specific products
• Provide guidance and serve as the go-to person for clarifying and discussing tickets handled by new colleagues/trainees
• Take ownership of escalated cases and ensure timely follow up
  
  

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here,

what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.

We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.