Wordpress Live Support Specialist

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What you’ll do & how you’ll make your mark.

Launch your tech career and empower small businesses to thrive online.

We have an exciting opportunity for individuals looking to jumpstart their career in technology! As a WordPress Live Support Specialist, you’ll play a critical role in helping small businesses grow by providing expert guidance and hands-on support with building, customizing, and managing their WordPress websites. You’ll become a trusted advisor, offering personalized consultations on everything from plugin and theme setup to design improvements and marketing strategy.

With live inbound calls as your primary point of contact, you’ll combine technical problem-solving, creativity, and exceptional customer service to deliver a world-class experience. Through our training and continuous development, you’ll become a go-to WordPress expert—making a real impact one website at a time.

Join our team of WordPress professionals and start a career where your knowledge, passion, and support help businesses succeed.

• Be the frontline of WP Live's customer support team, handling inbound calls to deliver exceptional support and ensure high customer satisfaction.
• Guide customers in mastering WordPress, including installing and configuring plugins and themes, making design tweaks, and improving overall site functionality.
• Consult with customers about their goals and challenges, offering tailored advice and creative solutions to enhance their website’s performance, design, and marketing strategy.
• Contribute to customer success and business growth, helping small business owners feel confident managing their online presence.
  
  
  

Why Join Us?

At WP Live, you won’t just answer questions—you’ll empower entrepreneurs, support digital innovation, and become a trusted voice in the WordPress community. If you're ready to build your career while making a difference, apply today and become a WordPress Live Support Specialist.

Who you are & what you’ll need to succeed.

• You have 1–2 years of customer service experience (required).
• You’re passionate about technology and eager to learn WordPress and related web tools.
• You have strong communication and problem-solving skills, with a desire to help others succeed.
• You’re comfortable interacting with a wide range of people—from small business owners to seasoned developers.
• Experience with internet tools, social media, or small business environments is a plus.
• Bonus points if you have any exposure to WordPress, plugins, themes, or page builders like Elementor, Divi, or WP Bakery.
  
  
  

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
  
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.