Website Project Coordinator | Remote

August 99


Date: 3 days ago
City: Pasig City
Contract type: Full time
Remote
  • Assist our clients in their project’s production process.
  • Act as the bridge between our clients and the production team.
  • Ensure the project remains within scope.
  • Try to keep the project timelines within the approved schedule.
  • Continuously add value to our clients through top tier-customer service and developing “best-in-class” products/services with our product development team .
  • Work with team members to develop creative solutions for clients and their website.
  • Create an environment cultivating a high-level of customer service, excellence and performance for the team
  • Report department performance on a weekly basis: important issues, what went well and what could be improved
  • Stay up to date with industry best practices
  • Regularly coordinate with the client and production teams regarding any new/updated processes or products
  • Give feedback to the management team to improve products, services and customer experience.
  • Maintain an objective approach on keeping clients happy and coming back for more work

Minimum Qualifications

Job Requirements:

  • Experience in project management
  • Background in art and design is a plus
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
  • Background in handling internet-related products such as web hosting and web design.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
  • Willing to work in the night shift

Key Competencies

  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
  • Creative

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