Webinar and eLearning Specialist

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Job Description

As APAC Webinar and eLearning Specialist, you will be responsible for building and hosting a range of external facing webinars for the Safety & Industrial Business Group (SIBG). You will support the replication of globally approved Webinars for hosting Asia marketing projects. You will also partner with Division and Area teams to ensure consistency in delivering engaging and effective customer education aligned to go-to-market models.

Job Responsibilities

• Managing webinar set up, hosting and reporting elements for APAC Webinar programs
• Provide knowledge and expertise to area division stakeholders on the platform and its capabilities, including presenter training prior to each live event
• Act as area coordinator for webinar hub enhancements, working in close collaboration with global MarTech and Customer Education team based on division hub requirements and approved global demand plans
• Align to Global MC processes and communicate effectively with stakeholders in relation to webinar briefing, governance of data, quality assurance and general system usage
• Support the creation of localized versions of courses from globally approved content. This includes repackaging courses with localized content, coordinating and reviewing content with country and regional stakeholders.
  
  
  

Basic Qualifications

• 5 or more years of experience in Marketing or Customer Education roles
• Bachelors degree or higher from an accredited university in communications, video production, broadcasting or similar field
• Must be fluent in English. Japanese or Korean are also desirable
  
  
  

Additional Qualifications

• Excellent verbal and written skills, working with project teams and negotiating deliverables
• Experience working within the ON24 webinar platform
• Ability to complete tasks and projects independently and according to specified deliverables and timelines
• Strong focus on customer experience and customer learning, with a passion on delivering high quality results
• Experience working with area and global stakeholders on multiple projects and priorities
• Experience producing live virtual events a must
• Database and scheduling management
• Coordinating logistics with multiple entities or vendors
• Strong technical knowledge of traditional event production, broadcast, and digital equipment.
• Ability to maintain composure and a positive attitude during high pressure situations.
• Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership.
• Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
  
  
  

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