Voyage Claims Advisor
Shell
Date: 2 weeks ago
City: Makati City
Contract type: Full time
Job Purpose
The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.
The Voyage Claims Advisor will typically be:
The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.
The Voyage Claims Advisor will typically be:
- Assigned to a less complex desk involving:
- Few Multi-Desk (combi) cargoes involving different traders
- Few deviations/ standard deviations on returning deal structure
- Less challenging business partners and customers
- Dem desks; Chemfeeds vessels and barge demurrage on all desks, PDE desks; Chemfeeds, LPG, Baseoil, Canada and Fuel Oil -> less complex operations, smaller quantities with less likely demurrage impact operational complexity, less contractual variation and challenges, less multi event voyages
- Manage a claims portfolio while setting daily prioritizations
- Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission)
- Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed
- Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed
- Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell
- Ensure timely recovery of claims
- Ensure payment of agreed cost claims when needed
- Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure
- Ensure all claim activities are correctly reflected in financial and trading systems including the P&L
- Support your line manager in understanding your portfolio position and support system clean-ups and reflection projects to guarantee data cleanliness
- Learn root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements
- Follow internal guideline on escalation to Team lead, Commercial Ops and Traders
- Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims
- Follow internal procedures for approval of payments and settlements
- Use a continuous improve mind-set to support process improvements
- Take ownership for safety, compliance and audit readiness
- Support internal projects and support trainings where needed
- Able to work one scope and backup one other individual in the team without comprehensive training being required
- Develop the ability to predict problems and propose future remedies
- Develop the ability to advise Trading on Charter party and Oil Demurrage clauses to avoid future exposure.
- Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)
- Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process
- Evidenced ability to suggest process improvements and ways of reducing exposure
- Evidenced commercial ability that is aligned with the goals and objectives of the business partner
- Evidenced ability to work independently with a moderate amount of guidance
- Evidence of good relationship building skills
- Maritime / Legal / Sales / Claims background
- Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO
- Claims handling experience
- Commercial experience
- Knowledge of Shipping and/or Trading and Supply
- Spanish or Portuguese language skills for working with Latin America counterparties
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Remote Customer Service Representative Freelancer Opportunity in the Philippines - $3 - $4/hr - PAID WEEKLY
Omni Interactions,
Makati City
2 days ago
Job OverviewJoin Omni as a Customer Service Representative and leverage your skills while working remotely from the comfort of your home in the Philippines. As a valued freelancer, you will provide outstanding customer service for prestigious Fortune 500 companies, all while enjoying the flexibility to set your own schedule.Key ResponsibilitiesDeliver exceptional customer support to high-profile clientsAddress inquiries and resolve issues...
Sourcing Specialist (Talent Acquisition)
Robert Walters,
Makati City
4 days ago
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential....
Research Analyst
Security Bank Corporation,
Makati City
4 days ago
As a Research Analyst, you will be responsible for providing institutional and retail clients with on-time and accurate fundamental analysis through SB Equities research products like news daybreak, market summery, and company and sector reports with valuations, views, and ratings. Also, you will effectively communicate all these products in writing and orally to facilitate clients' investment decisions and to support...
