Voice of Customer Program Manager
Globe Telecom
Date: 1 day ago
City: Taguig
Contract type: Full time
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement. Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management
Duties And Responsibilities
Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Job Description
Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement. Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management
Duties And Responsibilities
Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement
- Analyzes and integrates data from customer feedback, social sentiment, operational data, qualitative/observational research
- Surfaces insights on customer issues/pain points, determines root causes (e.g. internal challenges) and highlights key areas for resolution
- Identifies opportunities to align and/or innovate around Customer Experience design
- Facilitates prioritization and development of initiatives to close the VOC loop
- Drives collaboration among internal stakeholders to follow through on agreed VOC initiatives
- Monitors successful execution and impact on NPS improvement
- Develops the strategies and execution plans to address priority VOC insights
- Leads the end-to-end execution of the priority VOC programs
- Drives NPS improvement from successful delivery of VOC programs
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager, Business Operations - US
JLL,
Taguig
3 minutes ago
Job DescriptionDuties and Responsibilities:Build a culture that fosters the values of Ethics, Excellence and Team Work Manage the group to ensure that service delivery standards are maintained Be the single point of contact for employees on all operational issues Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular operations meetings Monitor and...
Oracle Database Operations
Accenture in the Philippines,
Taguig
2 days ago
Design, implement and maintain databases. Install database management systems (DMBS). Develop procedures for day-to-day maintenance and problem resolution.Position Title: Oracle Database AdministratorReady to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!In adherence to Accenture’s process...
Associate Cloud Operations Analyst
WTW,
Taguig
2 days ago
DescriptionWe are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson’s clients around the world. You will be tasked to be part of a support team various Azure Cloud Environments primarily in Server Patching and deployment and maintain...
