Virtual Receptionist

Coral


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Responsibilities:

  • Receive and route incoming calls via Rogers Unison, ensuring a smooth communication flow within the company.
  • Manage live chat messages and respond promptly to inquiries, providing top-notch customer service.
  • Handle email correspondence, addressing inquiries and routing messages as needed.
  • Schedule appointments and assist in maintaining the calendar, coordinating with relevant team members.
  • Collaborate with internal teams using Slack and Monday.com to track tasks and stay updated on company information.
  • Maintain a professional demeanor in all interactions, representing Avid Apparel’s commitment to excellence.

Requirements:

  • Previous experience in a receptionist, customer service, or administrative role.
  • Proficiency with Rogers Unison, Slack, and Monday.com, or ability to learn quickly.
  • Exceptional verbal and written communication skills in English, with an eye for detail.
  • Ability to handle multiple tasks efficiently and prioritize effectively in a remote work environment.
  • Strong interpersonal skills for interaction with both internal and external stakeholders.
  • Availability for immediate response during work hours (9:00 AM – 5:00 PM EST).

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