Virtual Medical Receptionist

Naga City, Region V, Philippines Regular
Position Overview The Virtual Medical Receptionist functions as the primary remote front desk support for an Obstetrics & Gynecology practice. The role involves handling high-volume patient calls (approx. 200–300 daily for the team) , managing appointment requests, answering patient inquiries, routing clinical concerns, and processing communication through phone, email, SMS, and patient portals. The receptionists will follow specialized OB appointment scheduling protocols , maintain EMR/EHR records, and ensure sensitive medical information is handled with empathy and confidentiality at all times. Key Responsibilities Handle 200–300 patient calls daily, managing inquiries, appointment requests, follow-ups, and routing calls to medical staff. Book, reschedule, and cancel appointments following OB/GYN-specific protocols; confirm pre-visit requirements such as fasting, prior records, and labs/ultrasounds. Maintain accurate patient records in EMR/EHR systems and manage digital communications via phone, email, SMS, and patient portals. Prepare daily appointment calendars and telehealth links; document cancellations/no-shows and coordinate recalls/confirmations. Escalate urgent medical concerns to clinical staff per protocol and ensure compliance with HIPAA and clinic policies. Meet performance metrics including response time, call handling, quality scoring, and attendance while maintaining professionalism and empathy. Tools & Systems EMR/EHR platforms (Athena, eClinicalWorks, Kareo) VoIP / Cloud Phone Systems Email & Patient Message Portals Clinic Scheduling Platforms Google Workspace / Microsoft Office Job Requirements Prior experience in healthcare administration or medical reception/front desk role preferred. Familiarity with OB/GYN or women’s health practice is a strong advantage. Bachelor’s degree preferred; Allied Health courses (Nursing, Midwifery, MedTech, Psychology) a plus. Fluent in English with excellent verbal and written communication skills. Willing and able to WORK ONSITE ONLY Send your CV to: [email protected] Visit us at 3F Greenwood Bldg., Magsaysay Avenue, Naga City