Virtual Front Desk Representative (Healthcare)
Vector Outsourcing Solutions Philippines
Date: 4 days ago
City: Mandaluyong City
Contract type: Part time
Remote
Salary: 30,000- 50,000 PHP/ month
Job Description:
Job Description:
- Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.
- Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.
- Obtaining medical history by navigating through different Electronic Medical Records Systems.
- Entering Patient Information using EHR
- Maintaining database records
- Collecting payment for cashpay/ copay/ deductibles
- Strictly adhering and complying with the HIPAA policy.
- Graduate of Bachelor's Degree (preferably in Medical, but not required)
- Consultancy basis minimum of 6 months consultancy contract (subject for renewal)
- 1 year BPO/ Call Center experience/ related experience (preferred, but not required)
- Must have excellent English communication skills, both written and oral
- Preferably with Prior Authorization and Medical Virtual Assistant experience
- Preferably with EMR/EHR experience and knowledge with Medical Insurance
- Willing to work in shifting schedules, mostly night shift
- Able to Work From Home, must have reliable internet connection
- Equipment/ company computer is provided
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