Virtual Assistant for Quotation and Job Management (Full-time)

JO 15140 | Virtual Assistant for Quotation and Job Management

Status: Full-Time (40 hours/week)

Schedule: 6:00 AM to 3:00 PM Philippine Standard Time | 9:00 AM to 6:00 PM Australian Eastern Daylight Standard Time (Mon-Fri)

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
  
  

About The Client

Our client, based in Queensland, offers a comprehensive range of property maintenance solutions for the Real Estate, Residential, Commercial, and Body Corporate sectors. Having successfully operated for over 3.5 years, they have built a solid reputation as a reliable provider of property services. They are looking for a detail-oriented and organized Virtual Assistant to join their team and ensure the smooth operation of job management and administrative tasks.

Job Overview

The primary objective of this role is to ensure all tasks in the system are completed by converting work order requests into actual job orders. This role involves managing the ServiceM8 CRM (quotation software) by handling data such as incoming email inquiries, workflows, quote requests (pricing), and maintaining accurate documentation of job orders, checklists, price lists, and necessary system updates.

Key Responsibilities

• Quotation & Job Management:
• Primary responsibility is converting incoming work orders and quote requests into actionable job orders using the ServiceM8 CRM system.
• Handle all workflows related to data entry and management of job orders, including:
• Processing incoming email inquiries.
• Managing and updating price lists, checklists, and job documentation.
• Ensuring all tasks in the system are completed accurately and on time.
• Maintain and update the system with relevant job details and any necessary changes.
• Communication and Administrative Support:
• Handle inbound and outbound communications (15-20 calls per day) to address basic customer inquiries.
• Provide tenant support regarding job scheduling, updates, and information.
• Schedule appointments and follow-up tasks with tenants, clients, and field technicians.
• Assist with maintaining accurate records and ensuring timely system updates.
• Additional Tasks:
• Assist with invoice reconciliation, as needed.
• Provide general administrative support to the Operations Manager and Director.
  

Key Requirements

• Experience:
• Familiarity with ServiceM8 or similar CRM quotation software is preferred but not required, as training will be provided.
• Experience with Microsoft Teams
• Strong background in managing inbound and outbound calls.
• Skills:
• Excellent organizational skills with attention to detail.
• Ability to manage workflows and multiple tasks simultaneously.
• Strong communication skills, both written and verbal.
• Able to work independently and meet deadlines consistently.