Virtual Assistant - Collections

About Us:

OPTIMAL is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfilment.

Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm.

About the Role:

We are seeking a highly motivated Collections Virtual Assistant to join our team. The ideal candidate should have a strong background in customer service, administrative tasks, and collections, with a minimum of 1-3 years of experience in these areas. Previous experience in a banking role and authorization for handling financial matters is preferred.

Who is this role a fit for?

We are looking for someone who is organized, meticulous, assertive, likeable, a good problem solver, and has excellent communication and negotiation skills. If you are looking to grow personally and professionally while learning about the world of real estate investment and property management, then this role is for you!

Key Responsibilities:

• Make outbound calls to homeowners, tenants, and landlords (35-75+ calls/texts/emails/messages daily) to collect past due balances.
• Set up payment plans with past due accounts and track recovery through Google Sheets and Property Management Software.
• Negotiate payment arrangements and settlements with customers while adhering to company policies and regulations.
• Maintain accurate records of customer interactions and payment agreements.
• Perform administrative tasks such as data entry, document processing, and file management.
• Collaborate with other team members to resolve complex customer issues and escalate when necessary.
• Assist in the development and implementation of collection strategies to improve recovery rates.
  
  
  

Ideal Qualifications:

• At least 1-3 years of continuous collections experience, preferably within a Banking / BPO environment.
• Able to work independently and adapt to a fast-paced environment.
• Responsible and takes ownership of deliverables to clients.
• Able to handle multiple clients at the same time.
• Proficient in Microsoft Office and other relevant software applications.
• Excellent written and verbal communication skills.
  
  
  

Work Details:

• Employment Type: Independent Contractor, Full-time
• Schedule: Time: 8 am CST - 5 pm CST (Managing U.S Based Clients)
  
  
  

Compensation Package:

• 100% Remote Work
• Starting pay of $3/hr based on a 40-hour work week.
• Weekends Off
• 10 Paid Time Off per year
• 6 Paid Holidays (Based on Philippine Holidays)
• HMO (Comprehensive Medical & Dental - 100% Paid for by Company) on your 6th month
• Independent Work Environment with Team Leader & Shadowing Team Member Support as needed