Virtual Assistant: Client Success

Our client is a premier provider of coaching services, dedicated to enhancing individual and organizational performance through high-quality, personalized coaching. They are seeking a diligent and proactive Virtual Assistant to support the client success team.

Location:

Remote 12 PM - 8 PM PT

Job Description:

As a Client Success Assistant, you will play a key role in ensuring the success and satisfaction of clients throughout their journey. Leveraging the CareerAmp framework, you will respond to clients via the email support helpdesk to guide and coach them through various career milestones, ensuring they receive the full value of the programs. This role is ideal for someone who thrives on building relationships, solving problems, and driving results. Your primary focus will be to help clients achieve their career goals by providing exceptional support and coaching.

Key Responsibilities:

• Serve as a key point of contact for clients through the email support helpdesk, providing ongoing assistance and guidance throughout their journey.
• Maintain regular check-ins with clients, track their progress, and ensure they are meeting key milestones as part of their overall career plan.
• Address any concerns or challenges clients may face and provide solutions to help them overcome obstacles.
• Foster strong relationships with clients by offering support and advice, showing genuine interest in their success through the helpdesk and Facebook Group.
• Collaborate with the internal team to continually improve client experience and success metrics.
• Support and uplift clients in various communities by replying to posts, managing, and approving comments.
• Use program resources to give feedback on and enhance client submissions of milestone work.
• Work closely with the coaching, operations, and enrollment teams to support various projects and initiatives.
• Potentially onboard clients by leading them through live group orientation and communicating a clear plan for action.
  
  

Qualifications:

• Proven experience in customer service, particularly email support, or in a similar administrative virtual assistant role.
• Experience working with client success teams.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using virtual collaboration tools and platforms such as Slack, Trello, Kartra, Go High Level, Calendly, and AirTable.
• Ability to multitask and prioritize tasks effectively.
• High attention to detail and accuracy.
• Empathy, patience, and the ability to inspire and meet clients where they are.
  
  

Preferred Qualifications:

• Experience in the coaching, personal development, and human resources sectors.
• Familiarity with content creation and editing.
• Knowledge of performance metrics and reporting tools.
• Experience with online courses.
  
  

Benefits:

• Competitive salary.
• Flexible remote work environment.
• Opportunities for professional development and growth.
• Collaborative and supportive team culture.
  
  

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets