Virtual Assistant - Client Care Coordinator (HYBRID)
TapTalent.ai
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
We're Hiring: Virtual Assistant - Client Care Coordinator (HYBRID)!
We are currently seeking a Client Care Coordinator to join our administrative team. This role is ideal for someone who is highly organized, detail-oriented, and passionate about client support in a mental health setting. The position will begin on a part-time basis, with the potential to expand into a full-time role as demand increases.
Location: Pasig, Philippines
Work Mode: Work From Office (Hybrid set-up after 3 months)
Role: Virtual Assistant - Client Care Coordinator
What You'll Do
#phhiring #adminassistant #salesadmin #healthcarevirtualassistant #hubspotcrm #hybridsetup
We are currently seeking a Client Care Coordinator to join our administrative team. This role is ideal for someone who is highly organized, detail-oriented, and passionate about client support in a mental health setting. The position will begin on a part-time basis, with the potential to expand into a full-time role as demand increases.
Location: Pasig, Philippines
Work Mode: Work From Office (Hybrid set-up after 3 months)
Role: Virtual Assistant - Client Care Coordinator
What You'll Do
- Respond promptly to new client inquiries via phone, email, text, and web platforms (e.g., Grasshopper, Gmail, Jane App)
- Schedule and confirm intake consultations; follow up with no-shows and reschedules
- Use HubSpot to track and manage prospective client leads, update contact records, and support marketing efforts
- Maintain up-to-date intake calendars and coordinate with clinical intake specialists
- Share mental health-related posts and clinic announcements to various Facebook groups, helping to promote our services and engage with the broader community
- Ensure accurate intake documentation and insurance verification processes
- Monitor and prioritize daily intake flow using provided templates and scripts
- Escalate urgent inquiries appropriately and liaise with team members for client support needs
- Assist with client follow-up, intake progress tracking, and administrative reporting as needed
- Experience in a customer service, administrative support, or healthcare setting
- Sales experience is a strong asset, particularly in helping prospective clients make informed decisions about services
- Proficiency with HubSpot CRM is required(or demonstrated ability to learn quickly).
- Comfortable using Facebook to post and engage in groups as part of outreach and marketing efforts
- Strong written and verbal communication skills
- Exceptional organizational skills and attention to detail
- Tech-savvy and confident using tools such as Gmail, Google Drive, Jane App, and Microsoft Office
- Compassionate, professional, and able to handle sensitive information with confidentiality
#phhiring #adminassistant #salesadmin #healthcarevirtualassistant #hubspotcrm #hybridsetup
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