Virtual Assistant - Client Care Coordinator (HYBRID)

We're Hiring: Virtual Assistant - Client Care Coordinator (HYBRID)!

We are currently seeking a Client Care Coordinator to join our administrative team. This role is ideal for someone who is highly organized, detail-oriented, and passionate about client support in a mental health setting. The position will begin on a part-time basis, with the potential to expand into a full-time role as demand increases.

Location: Pasig, Philippines

Work Mode: Work From Office (Hybrid set-up after 3 months)

Role: Virtual Assistant - Client Care Coordinator

What You'll Do

• Respond promptly to new client inquiries via phone, email, text, and web platforms (e.g., Grasshopper, Gmail, Jane App)
• Schedule and confirm intake consultations; follow up with no-shows and reschedules
• Use HubSpot to track and manage prospective client leads, update contact records, and support marketing efforts
• Maintain up-to-date intake calendars and coordinate with clinical intake specialists
• Share mental health-related posts and clinic announcements to various Facebook groups, helping to promote our services and engage with the broader community
• Ensure accurate intake documentation and insurance verification processes
• Monitor and prioritize daily intake flow using provided templates and scripts
• Escalate urgent inquiries appropriately and liaise with team members for client support needs
• Assist with client follow-up, intake progress tracking, and administrative reporting as needed
  
  

What We’re Looking For

• Experience in a customer service, administrative support, or healthcare setting
• Sales experience is a strong asset, particularly in helping prospective clients make informed decisions about services
• Proficiency with HubSpot CRM is required(or demonstrated ability to learn quickly).
• Comfortable using Facebook to post and engage in groups as part of outreach and marketing efforts
• Strong written and verbal communication skills
• Exceptional organizational skills and attention to detail
• Tech-savvy and confident using tools such as Gmail, Google Drive, Jane App, and Microsoft Office
• Compassionate, professional, and able to handle sensitive information with confidentiality
  
  

Ready to make an impact? Apply now and let’s grow together!

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