VIRTUAL ASSISTANT
Outsource Accelerator
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
About Us
Purpose Home Health Care, LLC is dedicated to providing compassionate, high-quality home health care services that empower patients to live independently and with dignity. We are seeking a proactive and detail-oriented Virtual Assistant to join our team and provide administrative and operational support in our fast-paced healthcare environment.
Responsibilities
Purpose Home Health Care, LLC is dedicated to providing compassionate, high-quality home health care services that empower patients to live independently and with dignity. We are seeking a proactive and detail-oriented Virtual Assistant to join our team and provide administrative and operational support in our fast-paced healthcare environment.
Responsibilities
- Manage and organize company email inboxes, ensuring timely responses and follow-ups.
- Handle intake calls from patients, families, and referral sources with professionalism and empathy.
- Assist with insurance verification, prior authorizations, and documentation support.
- Coordinate and process referrals from hospitals, clinics, and case managers.
- Communicate effectively with case managers, patients, and internal staff to ensure seamless care coordination.
- Use RingCentral for call management and communication.
- Maintain accurate records and documentation within our CRM system and Alora (EMR software).
- Support the home health team with scheduling, data entry, and administrative tasks as needed.
- Uphold confidentiality and compliance with HIPAA regulations.
- Previous experience as a Virtual Assistant, Administrative Assistant, or in a healthcare-related role (home health experience is a must).
- Familiarity with insurance processes, referrals, and prior authorizations in healthcare.
- Proficiency with RingCentral, CRM platforms, and Alora (or similar EMR software).
- Strong organizational skills with excellent attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and work independently in a remote setting
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