Virtual Assistant

About Hometown NP

Hometown NP is a nurse practitioner-led telepsychiatric group practice that provides comprehensive psychiatry and therapy services nationwide. Committed to accessibility and convenience, the practice utilizes advanced telehealth technology to connect patients with experienced mental health professionals from the comfort of their homes. Hometown NP specializes in treating a variety of mental health conditions, including anxiety, depression, PTSD, and ADHD. Co-founded by a double board-certified nurse practitioner, the team includes several nurse practitioners, physician assistants, and licensed therapists, ensuring a diverse and highly qualified group of providers dedicated to delivering quality mental health care.

Job Posting: Healthcare Virtual Assistant (HVA) – Hometown VA

Description

Hometown VA is seeking a detail-oriented, reliable, and proactive Virtual Assistant to support healthcare professionals and businesses with a variety of administrative tasks. This remote position is ideal for a professional with excellent communication skills, strong organizational abilities, and a passion for helping healthcare providers deliver better patient care by managing their administrative operations.

As a Healthcare Virtual Assistant, you will play a vital role in ensuring healthcare professionals focus on their patients and practice growth. You’ll take charge of communication management, scheduling, data entry, and other backend administrative duties.

Key Responsibilities

• Email & Calendar Management: Organize and schedule emails, appointments, and patient-related calendar tasks for healthcare clients.
• Customer Support: Handle patient inquiries and provide support via phone, email, or chat platforms.
• File Organization: Organize and maintain digital records and files.
• Healthcare System Management: Input and manage data using EMR/EHR systems and other healthcare software tools.
• Billing Support: Help monitor billing, follow up on claims, and manage insurance verifications.
• Reports & Presentations: Prepare spreadsheets, reports, and presentations when required.
• Meeting Coordination: Manage virtual communications and set up meetings effectively.
• Marketing Tasks: Provide basic support for social media and marketing initiatives.
• HIPAA Compliance: Ensure confidentiality and follow all HIPAA compliance guidelines.
  
  

Requirements

• Minimum 1 year of experience as a Virtual Assistant or similar administrative role.
• Exceptional English communication skills, both written and verbal.
• Familiarity with healthcare operations or a willingness to learn.
• Strong ability to work independently and manage time efficiently.
• Proficient in using software and tech tools; quick to adapt to new technologies.
• Discretion when handling sensitive information.
• Willingness to work night shifts (9 PM – 6 AM PH time / 8 AM – 5 AM Chicago time).
  
  

Minimum System Requirements

• Desktop or Laptop (No tablets or Chromebooks)
• Processor: Intel i3 or equivalent (minimum); i5 or higher recommended
• RAM: 4GB (minimum); 8GB recommended
• Operating System: Windows 10 / macOS 10.14 or higher
• Internet Speed: Stable 10 Mbps download/upload speed or higher
• Equipment: Webcam and noise-cancelling headset
• Workspace: Quiet and professional working environment
  
  

Benefits Of Joining Hometown VA

• Competitive hourly pay with potential for bonuses
• Work-from-home flexibility
• Supportive and collaborative team environment
• Paid training and professional growth opportunities
• Long-term career advancement through performance-based incentives
• Meaningful work supporting healthcare professionals
  
  

How To Apply

If this role excites you and you meet the qualifications, we’d love for you to apply today!

To complete your application, you will be asked to provide the following:

• Personal Information: Include your full address and citizenship status.
• Social Media Presence: Share your Facebook profile link. Your profile name must include your real last name (e.g., "John Doe"). Be prepared to update it upon request.
• Experience: Answer the following questions:
• Describe your previous Virtual Assistant experience.
• Detail the tools and software you are proficient with.
• Share how you’ve handled confidential information in previous roles.
• Explain the strategies you use to maintain accuracy and attention to detail.
• Clearances & IDs: Upload:
• A valid NBI clearance (valid for at least 4 months).
• One of the following government IDs: Passport, PVC-type ID (Unified ID, Voter's or National ID). Must be valid for at least 6 months.
• Video Introduction: Record a 60-90 second introduction video Include an overview of your previous relevant work experience. Share the video ( if a link ensure the video is set to "public" or "anyone with the link" can access).
  

Apply today to contribute toward improving healthcare experiences, one task at a time!

Note: Re-applicants are required to use a different email address for this submission.