Vicidial Support Specialist

Join our team while working at the comfort of your home!

Vicidial Support Specialist

Starting salary: PHP 15,000 to PHP 17,000.

(Please apply only if the salary offer meets your expectations).

Job Description

• IT Support Specialist for Dialer & VOIP Management.
• Activate caller IPs before/during shifts and maintain tracking sheets.
• Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement).
• Monitor VOIP usage, report daily consumption, and troubleshoot call issues.
• Upload, delete, and manage call recordings as requested.
• Perform list uploads, duplicate checks, and send list results.
• Create/delete user credentials and update access logs.
• Coordinate with providers and assist in monthly projections and renewals.
• Assist agents with troubleshooting their computers to fulfill duties for clients.
• Perform other IT tasks and duties as assigned.
  
  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• At least 1 year of experience in IT support, VOIP systems, or dialer management.
• Must have experience with GMail, Google Sheets, and MS Excel, Teams.
• Knowledge of VOIP systems, DIDs, dialer platforms, and IP management.
• Familiarity with call center technology and troubleshooting call flow issues.
• Basic understanding of user access control and data management.
• Strong attention to detail and accuracy.
• Good communication and coordination skills.
• Ability to multitask and respond quickly to technical issues during operations.
• NBI clearance -high integrity is a must.
  
  

MUST HAVE The Following Equipment

• Laptop/Desktop
• CPU: Intel or AMD processor with 64-bit support.
• RAM: 8 GB and above.
• Computer Headset with noise-cancelling feature.
• High-resolution Webcam.
• Wired internet connection; minimum of 10 Mbps.
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom.
  

So, Why Join Us

• Permanent work-from-home or hybrid work set-up at Batangas City office.
• Full Time and Long Term Employment.
• Basic Salary + Government-mandated benefits.
• Health benefits, leave credits, bonuses, and other incentives.
• We are growing so there is great opportunity for leadership and promotion.
• Salary will be based on: Skills, Attitude, Performance, and Attendance.
• US clients.
• Shift: Graveyard Monday to Friday.
• Training: less than a month.
  
  

WE LOOK FORWARD TO WORKING WITH YOU!

About ConnectUs Marketing Solutions Inc.

WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.