Verifications Specialist

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.

Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.

Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.

The Verifications Specialist (Flex) supports the organization by ensuring inventory levels are addressed on a daily basis through diligent and effective lead closure. The candidate will primarily handle data entry responsibilities across various units and will be cross trained in several processes to act as flexible resources based on evolving business needs. The role offers the opportunity to develop diverse skillsets that will greatly contribute to the different areas in the organization.

The Verification Specialist will focus on adjudicating cases based on knowledge of client specifications and Fair Credit Reporting Act (FCRA) guidelines by applying thorough, analytical measures to ensuring leads are closed in accordance with the organizational service levels. Applies detail-oriented and critical thinking skills to ensure quality control and inventory levels are met daily.

The candidate must be willing to WORK ONSITE in Quezon City, following a SHIFTING schedule.

Duties and Responsibilities:

• Support the team by providing proficiency in data management and assisting with foundational knowledge and skills across various processes of related departments.
• Involved in the dynamic and evolving needs of the business by exhibiting proficiency, flexibility, and adaptability in performing a variety of tasks.
• Review and release leads to clients using knowledge of Fair Credit Reporting Act (FCRA), client matrices, and Cisive policy. Review disclosures if applicable and apply advanced FCRA knowledge
• Perform outbound calls to verify information of the clients’ candidates.
• Utilize keen sense of detail to ensure lead reporting is consistent and accurate. Ensure lead notes are clear, concise and without error.
• At the discretion of management, actively participate in the dispute process by performing work or depending upon complexity
• Note missing requirements in the internal case notes if any documents are missing
• Ensures processes meet applicable Federal guidelines and requirements
• Review work produced by vendors and support team to ensure accuracy.
• Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.
• Proactively address inventory levels on a daily basis through coordination and communication with leadership.
  
  

Qualifications:

• Fresh graduates are welcome to apply.
• 2-3 years experience in a similar role requiring strong analytical performance is a strong advantage
• Graduate of any 2-year or 4-year course, preferred.
• Excellent computer skills – MS Word, Excel and Internet.
• Must have strong time management skills, the ability to multi-task and work at a fast pace.
• Excellent attention to detail
• Strong written and verbal communication skills
• Ability to partner effectively with a variety of business partners.
• Receptive to coaching and feedback, focusing on building self-development areas.