Vendor Operations Manager

If you are a foreign national finalist for a role in the Philippines and require a work permit, please be aware that Philippine labor law mandates the publication of your name and nationality in a national newspaper and the designated local government portal, as part of the immigration compliance process. This is a required step for completing your job application for this role, obtaining your work permit and employment in the country.Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in technical support service delivery or vendor management.
• 6 years of experience in leading technical support teams, operations, strategy, and change management.
• Ability to work non-standard hours and differing work rotations/shifts.
  
  

Preferred qualifications:

• Experience with spreadsheet software and SQL.
• Experience executing operational initiatives.
• Knowledge of Google Cloud or other Cloud platforms.
• Ability to communicate cross-functionally to multiple teams across all levels.
• Excellent problem-solving and project management skills.
  
  

About The Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Own and manage the relationships with the vendor service providers, partnering with suppliers and internal Google Cloud teams to ensure high-quality output and customer outcomes.
• Identify operational gaps using a data-motivated approach and develop solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders.
• Understand processes impacting the operation (i.e., finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
• Act as the escalation point of contact for internal and external escalations regarding performance or supplier relationships.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .