Vendor Account Specialist I

Summary

The Vendor Account Specialist I is responsible for managing and resolving dashboard-triggered alerts related to vendor accounts and invoice processing. This role ensures timely resolution of issues within defined Service Level Agreements (SLAs) by coordinating directly with vendors and internal stakeholders. The ideal candidate will be detail-oriented, proactive, and skilled in vendor communication and root cause analysis.

Key Responsibilities

• Monitor and respond to dashboard-triggered alerts within SLA timelines.
• Contact vendors to:
• Update or correct the Bill-To address on invoices.
• Credential vendor accounts for online portal access.
• Retrieve missing or delayed invoices to ensure timely processing.
• Conduct root cause analysis for missing invoices and implement corrective actions. (Missing Invoice Research Team)
• Establish and maintain Landlord Agreement (LLA) for clients (Redirections Team)
• Identify and document roadblocks that prevent timely resolution of vendor-related tasks.
• Collaborate with internal teams (e.g., FAM, PAM, VAS II) to resolve systemic issues.
• Maintain accurate records of all vendor interactions and resolutions in the case management system.
• Support continuous improvement initiatives to streamline vendor account processes.
  
  

Required Knowledge/Skills/Abilities

• High school diploma or equivalent required; college degree preferred.
• 1+ years of experience in accounts payable, vendor management, or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively under pressure.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Experience with Salesforce is a plus.
• Analytical mindset with attention to detail and problem-solving skills.
  
  
  

Top Qualifications

• 1 - 2 years of accounting related experience
• 1 - 2 years experiences in invoice processing related tasks