VA Credentialing Specialist

We're Hiring: VA Credentialing Specialist!

As a VA Enrollment Specialist, you will be the primary liaison between our organization, clients, and third-party payers, managing communications and processes related to credentialing applications and requests. This role is essential in ensuring accurate and timely credentialing operations. The ideal candidate is proactive, self-motivated, and skilled at solving problems creatively and analytically while thriving in dynamic environments. This position reports directly to the Director of Enrollments.

Location: Pasig, Philippines

Work Mode: Work From Office

Role: VA Credentialing Specialist

Core Responsibilities

• Oversee and manage credentialing and re-credentialing processes for home care providers, ensuring compliance with accrediting bodies and regulatory standards
• Maintain accurate and up-to-date records in the credentialing database, ensuring data integrity and providing exceptional customer information management
• Serve as a point of contact for customers, delivering timely updates on application statuses and addressing inquiries via email and phone communication
• Conduct thorough research to support the credentialing process, proactively identifying and resolving complex issues to ensure seamless operations
• Assist with additional administrative or operational tasks as assigned to support department goals
  
  

Experience And Skills

• Minimum 1 year of customer service experience, focused on resolving complex issues and de-escalating provider concerns
• Experience in credentialing processes is preferred
• Strong organizational skills and the ability to manage multiple tasks effectively
• High attention to detail, ensuring accuracy in all aspects of work
• Proven ability to conduct thorough research and analyze information to resolve issues efficiently
• Strong teamwork and collaboration skills, with the ability to adapt to changing priorities
• Initiative and problem-solving skills to proactively address challenges
• Proficiency in database management and maintaining accurate records
• Exceptional follow-up, time management, and communication skills, with the ability to keep providers informed and satisfied
• Proficiency in MS Office Suite (Outlook, Word, Excel) is required
  
  

Education And Qualifications

• Associate degree required in Healthcare Administration, Business, Public Health, or a related field (bachelor's degree preferred)
• Relevant experience in credentialing or healthcare operations may be considered in lieu of a degree
  
  

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