US Payroll Support (Nightshift)

Key Responsibilities:

• Take incoming calls and cases related to US Payroll
• Files Issues and Enhancements related to the US Payroll product
• Create Knowledge Base solutions that are published internally and externally
• Conduct UAT and training related to new product releases
• Work directly with the client’s Authorized Payroll contacts
• Assist clients in Payroll Tax Reconciliation
• Assist clients in Payroll Set up and Requirements
• Assist clients in Payroll Adjustments in Closed and Open Quarters
• Customer’s liaison with Payroll Operations and Third Party Tax Provider

Qualifications:

• CPA is a plus
• 1-2 years of previous payroll/accounting/audit experience required
• Certified Payroll experience is a plus
• Healthcare Benefit knowledge a plus
• Strong attention to detail
• Excellent proven Customer Service skills
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated ability to multi-task, work well under pressure, and meet deadlines