US HR Specialist
Cognizant
Date: 17 hours ago
City: Taguig
Contract type: Full time
Baqs
The Senior HR helpdesk executive role supports with managing employee queries through workflow tools chats and telephony various human resources activities. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels
Responsibilities
Manage Tier 1 employee queries on emails chats and telephony.
Has excellent communication skills to be able to respond to employees over voice solution
Support with employee transactions navigations such as promotions demotions salary changes exits absences on workday
Follow SOP for all processes and refer these for completing employee transactions
Meet SLA around Timeliness and Quality
Is adept with HR helpdesk environment
Work with the onshore partners to get trained on all queries being received from employee
Follow SOP and detailed FAQ around the ASIS and ToBE benefits process
Follow compliance and quality guidelines to ensure correct information is provided for all queries.
Transfer to relevant leads onshore counterparts for all Tier 2 transactions as per the defined process
Escalate high priority cases for immediate intervention
Utilize repository and update for all out-of-scope queries and get trained to shift left these into Tier 1
Requirement
Experience working with Workday and workflow systems
Strong problem-solving skills ability to manage conflict and attention to detail
Open to work in US shifts
Graduate or MBA in Human Resources or equivalent
With overall 1-3 years of work experience in HR Helpdesk.
Certifications Required
Workday certification (preferred)
- Graduate of Human Resources
- With experience in US HR Operations and Workday
- Open to any HR facet, including Talent Acquisition, HR Shared Services, and Total Payroll and Benefits.
The Senior HR helpdesk executive role supports with managing employee queries through workflow tools chats and telephony various human resources activities. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels
Responsibilities
Manage Tier 1 employee queries on emails chats and telephony.
Has excellent communication skills to be able to respond to employees over voice solution
Support with employee transactions navigations such as promotions demotions salary changes exits absences on workday
Follow SOP for all processes and refer these for completing employee transactions
Meet SLA around Timeliness and Quality
Is adept with HR helpdesk environment
Work with the onshore partners to get trained on all queries being received from employee
Follow SOP and detailed FAQ around the ASIS and ToBE benefits process
Follow compliance and quality guidelines to ensure correct information is provided for all queries.
Transfer to relevant leads onshore counterparts for all Tier 2 transactions as per the defined process
Escalate high priority cases for immediate intervention
Utilize repository and update for all out-of-scope queries and get trained to shift left these into Tier 1
Requirement
Experience working with Workday and workflow systems
Strong problem-solving skills ability to manage conflict and attention to detail
Open to work in US shifts
Graduate or MBA in Human Resources or equivalent
With overall 1-3 years of work experience in HR Helpdesk.
Certifications Required
Workday certification (preferred)
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