US Healthcare Virtual Assistant (Spanish Bilingual)

BBC Global


Date: 2 weeks ago
City: Davao
Contract type: Full time
Remote
Snapscale is searching for a skilled and experienced Spanish Speaking Professional.

Responsibilities

  • Insurance verification (experience preferred)
  • New patient enrollment
  • Answer phone calls from patients
  • Schedule/Reschedule patient appointments
  • Respond to patient emails and texts
  • Manage EMR

Perks

  • Health Maintenance Organization (HMO)
  • Government-mandated benefits
  • Highly-competitive compensation package
  • Transportation allowance
  • Opportunities for career growth and development
  • Fun and supportive work environment

Requirements

  • Proficient in both written and spoken Spanish and English
  • BPO experience is required; prior experience in healthcare accounts is a plus!
  • Comfortable working with US-based clinics and physicians
  • Eager to learn EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling
  • Soft skills such as empathy are essential as you may be talking to people who have medical issues
  • Organized and detail-oriented

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