Urgent | IT Head | Taguig
TASQ Staffing Solutions
Date: 3 weeks ago
City: Taguig
Contract type: Full time
Reponsibilities:
- Business Planning: Align regional inputs with the organization's business strategy to develop the department's business plan.
- Vendor Evaluation: Participate in evaluating vendors, consolidating findings, and supporting deployment planning.
- Metrics Review: Analyze relevant metrics and provide region-specific insights for the service team's monitoring and reporting framework.
- Financial Planning: Plan and project financials (Capex, Opex, licenses, etc.), secure budget allocations, and manage expenses for resource procurement.
- SLA Compliance: Analyze service level agreements (SLAs), ensure compliance across the region, and implement action plans to meet targets.
- Quarterly Reviews: Review service metrics quarterly with stakeholders, initiate action plans based on feedback, and ensure compliance with business relationship processes.
- Training Needs: Identify training requirements and provide guidance to enhance team competencies.
- Operational Statistics: Consolidate and review operational statistics to ensure optimal utilization of data communication assets.
- Asset Management: Define and implement hardware and software asset management processes, ensuring compliance and driving improvements.
- Policy Communication: Communicate IT service policies and updates effectively, creating templates to enhance user compliance and awareness.
- 18+ years of relevant experience in the role or same capacity and have managed medium to large teams delivering/managing IT Operations
- Solid understanding of Business Process Outsourcing or Business Process Management operations
- Hands-on exposure in terms of technology and have a good view of the Global Delivery Model (GDM)
- Strong client/stakeholder relations with the ability to foster long-term relationships with internal teams, external partners.
- Preferably someone who can start immediately
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