URGENT HIRING: Trainer | Cagayan De Oro

Essential Functions/Core Responsibilities

• Under the guidance of the class Trainer and supervision of the local Training Manager, the Associate Trainer will facilitate the training of classes as required
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts
• Evaluate the performance of agents using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Trainer and Training Manager
• Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
• Accountable for achieving individual training performance metrics
• Facilitate the transition of trainees from training to the production environment, ensuring competency levels meet business needs
• Maintain current product knowledge for each account by taking calls, attending team meetings, and side-by-side observations
• Participate in Convergys and client training sessions as required
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• Participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities

Candidate Profile
• Bachelor's Degree in a related field from a four-year college or university with less than two years of relevant experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop relationships

Career Framework Role

Performs routine assignments in the entry-level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance, and direction from others