Urgent Hiring: Telco CSR - Bohol

IBEX Global Solutions (Philippines) Inc.


Date: 3 weeks ago
City: Tagbilaran City
Contract type: Full time

About Ibex:

Ibex is a global leader in customer engagement and technology solutions. We're passionate about providing exceptional customer experiences and empowering our employees to succeed. At Ibex Bohol, we offer a dynamic and supportive work environment where you can grow your career and make a real difference.

About the Role:

As a Customer Service Representative for our TELCO account, you will be the voice of our client, providing exceptional support to customers via phone, email, and chat. You will handle a variety of inquiries, resolve technical issues, and ensure customer satisfaction. This is a fantastic opportunity to develop your customer service skills in a fast-paced and rewarding environment.

Responsibilities:

  • Provide prompt and efficient customer service via phone, email, and chat.
  • Handle customer inquiries, complaints, and technical issues.
  • Resolve customer issues effectively and efficiently.
  • Maintain accurate records of customer interactions.
  • Adhere to company policies and procedures.
  • Meet or exceed performance metrics.
  • Work collaboratively with other team members.
  • Participate in ongoing training and development.

Requirements:

  • Age: Must be at least 18 years old.
  • Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
  • For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
  • Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
  • Must be willing to work onsite in Tagbilaran City, Bohol

Benefits:

  • Allowance for working onsite*
  • Comprehensive HMO coverage for you and your dependents
  • Non-Taxable Allowance in addition to your basic salary
  • Attractive Program Incentives based on performance
  • Group Life Insurance - your well-being is our priority!
  • 30 Service Incentive Leaves (15 days can be converted to cash)

Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.

TO APPLY:

1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:

- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday - Saturday (*Please bring 1 Valid ID)

3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:

- Join our Virtual Express Lobby via our FB page

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSTREET” as your SOURCE)

We look forward to meeting you!

*Terms and Conditions Apply

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Team Manager | Bohol

ibex, Tagbilaran City
4 days ago
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direction and guidance to guarantee consistent achievement of key performance metricsAchieves, measures, reports and communicates metric goal attainment for assigned teamEnsures accurate and timely communication...

Customer Service Agent

ibex, Tagbilaran City
1 week ago
This job is based in Tagbilaran.ResponsibilitiesManage incoming calls from customers.Assess customer’s needs and guide the customer accordingly.Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.Maintain acceptable call lengths while remaining friendly, informative and helpful.Maintain productivity and quality standards.Demonstrate appropriate sense of urgency for customer responses.Escalate customer issues appropriately and correctly.Demonstrate timely accurate and...

Sales Supervisor (Tagbilaran)

Asia Brewery Incorporated, Tagbilaran City
3 weeks ago
General Purpose of the Position:Candidate must possess at least Bachelor's/College Degree in any field.Manages the sales development of a specific geographical area within the market territory through direct or indirect routing, implementation of the market, selling and distribution systems as guided by finance, logistics, and Human Resource systemsLeads tasks execution by motivated sales teamAssures attainment of Key Performance set by...