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Roles & Responsibilities

The Operations Director is responsible for overseeing the day-to-day operational functions of the organization, ensuring that business operations are efficient, scalable, and aligned with the company's strategic goals. This leadership role involves managing multiple departments, optimizing internal processes, and driving performance improvements across the organization.

Responsibilities

• Develop and implement operational strategies to align with the overall company objectives.
• Act as a strategic partnet to the management to provide insight and direction on business performance and growth opportunities.
• Monitor and analyse internal processess, recommend improvements, and implement changes to enhance efficiency and quality.
• Establish performance benchmarks to track operational KPIs.
• Oversee daily operations across manufacturing, warehousing, logistics, and order fulfilment to ensure integrated, scalable, and efficient processess.
• Work closely with QA and RA teams to manage audits, inspections, and submissions without disruptions.
• Lead procurement and supply chain planning to ensure timely availability of materials at optimal cost.
• Lead and develop a multidisciplinary team of department heads to foster a high performance and internal leadership pipelines.
• Oversee order fulfilment, logistics, and customer service operations to deliver timely and accurate service to global customers.
• Manage operational budgets and financial targets to ensure sustainable growth and resource allocation.
• Identify cost-efficiency initiatives across departments to improve margins without comprimising compliance or quality.
• Oversee and monitor both local and oversee sales performance to ensure revenue targets and strategic market presence are achieved.
  
  

Requirements

• Bachelor's degree in business, operations, or related field.
• Minimum 10-15 years of experience in operations management.
• Proven track record of managing cross-functional teams and operational budgets.
• Experience in strategic planning and execution of operational initiatives.
• Strong leadership and people management skills.
• Excellent strategic thinking and problem-solving abilities.
• Solid understanding of business functions such as HR, Finance, Procurement, IT, and Customer Service.
• Financial acumen and experience with budgeting, forecasting, and cost control.
• High level of organizational and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.