Travel Services Specialist

If you possess exceptional customer service skills, we have an incredible opportunity for you at Access Development. For over 20 years, our mission has been to provide the world’s best member benefits, tailored to meet the specific needs of our clients. As our company continues to grow, we are seeking a dedicated individual to join our Member Services team. If you're looking for a role where you can be a valued team member, work alongside top professionals, and have opportunities for career advancement, we want to hear from you!

Mission of the Role:

As a Travel Services Specialist, you will play a key role in delivering world-class service to our members and organizations booking travel accommodations through our platform. Your efforts will be essential in building member loyalty and driving the use of Access discounts and websites.

Job Responsibilities:

• Contact hotels to confirm reservations made by members, ensuring the reservation is in place and prepayment has been processed.
• Verify room types, especially for special reservations.
• If a hotel’s policy prevents reservation confirmation, create a case in Salesforce.
• If a hotel fails to show the reservation or prepayment, create a case in Salesforce.
• Identify and resolve any potential issues flagged by hotels by creating a case in Salesforce.
• Collaborate with other Call Confirmers and supervisors to ensure daily call logs are accurate and up to date.

Qualifications:

• Minimum of 1 year of customer service experience preferred.
• Strong problem-solving skills with the ability to handle inquiries and resolve issues effectively.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and the internet. Experience with databases and web-based CRM applications is a plus.
• Excellent phone etiquette and communication skills (both written and verbal).
• Proven ability to build strong relationships with clients/customers over the phone.