Travel Consultant - Trainer

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.


Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.


We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.


We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.


Introduction

We are looking for a regional Trainer for Trip.Biz Service APAC (KULCC, MNLCC). Trainer is responsible for leveraging APAC teams’ mastery of competencies by developing and implementing effective training programs. This role involves collaborating with various stakeholders such as TL, Service Managers, Central Trainer, QC and QA team to create comprehensive training plans, conducting sessions for new employees, and continuously assessing program effectiveness. Staying informed on industry trends, the trainer will incorporate innovative methods, driving improvements in customer experience and operational efficiency.

In this Role, you’ll get to

• Collaborate with Team Leads, Service Managers, the Central Training team, as well as QC and QA teams to design and implement training programs specifically tailored for Trip.Biz Service overseas operations.
• Facilitate learning and development by creating comprehensive training plans, organizing training schedules, and evaluating the success of programs by gathering feedback from trainees/employees.
• Conduct training sessions for new employees on Trip.Biz business processes and operations to ensure a smooth integration into the team and operations, as well as assess employees’ learning speed and competency to ensure they meet the required business standards.
• Develop, prepare, and update training materials, deliver coaching sessions, and address any issues that may arise during training.
• Continuously monitor and assess the effectiveness of training programs, providing feedback and recommendations for improvement.
• Keep updated of industry trends and best practices to incorporate innovative training methods and content.
Assist with ad hoc projects assigned by the service management or supervisors

What you'll Need to Succeed

• Diploma or relevant qualification or above.
• Have full command of major GDS and other standard operational systems in the industry.
• Strong command of computing skills, especially MS Excel and PPT.
• Analytical skills to identify service level trends, successful cases, as well as business improvement opportunities at the agent, team, site, and regional level.
Strong written and verbal communication skills, with the ability to confidently convey information concisely in both one-on-one or public speaking situations

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?


Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!


Find out more job opportunities at https://careers.trip.com



Have a good trip, and see you soon!