Travel Consultant - Supervisor - Travel Account - 3 yrs GDS experience

Core duties and responsibilities include the following but are not meant to be all-inclusive. Other duties may be assigned.

• Assist the Division Manager with the handling of a group of Corporate Agents and Corporate Team Leaders
• Act as Officer-In-Charge (OIC) in the absence of the Division Manager
• Assist the Division Manager in mentoring existing direct reports and new hires.
• Assist the Division Manager in monitoring the quality of email/call/and queue handling services.
• Assist the Division Manager in addressing behavioral issues within the team.
• Provide assistance to Corporate Team Leaders in creating a team schedule.
• Provide evaluation to direct reports on a monthly basis.
• May initiate proper actions to resolve any issues arising from an agent error
• Work closely with the Division Manager to identify areas of improvement within the team or for client-specific processes.
• Corporate agent work:
• Maintains Casto’s high level of respect within the travel community through professional interaction with our vendors, including but not limited to adhering to booking practices.
• Book flights, hotels, and/or car reservations for customers calling or emailing.
• Process ticket issuance, exchanges, refunds, and cancellations
• Advises document requirements as they pertain to the traveler’s nationality and destination.
• Maintain relationships and deliver excellent customer service to clients
• Other responsibilities as assigned by the direct supervisor.

Qualifications:

• Candidate must possess at least a Bachelor’s/College Degree in Tourism, Business, or a related field
• Minimum of 4 years Corporate travel-related accounts and/or call center experience with High level customer service orientation and decision-making skills
• Supervisory experience is an advantage
• Expert with International Reservations and Corporate Travel
• CRS/GDS background a must (Sabre, Amadeus, Apollo)
• Anticipates needs of employees and responds pro-actively at all times.
• Exhibits effective problem-solving skills.
• Displays sound judgment.
• Demonstrates a passion for excellence in everything they do.
• Acknowledges that every person’s contribution is as important as the next and their actions nurture the concept of team.
• Demonstrates respect for all others, internally and externally.
• Creates and promotes loyalty to the company and the Casto culture.
• Articulates thoughts and ideas clearly and professionally
• Demonstrates effective writing skills
• Proficiency in computer skills including Microsoft Outlook, Microsoft Office programs and Salesforce
• Flexibility with shifting schedules