Transcript Production

Transcript Production for Awesome CX by Transcom - Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Transcript Production for our Awesome CX by Transcom Davao site. This role is responsible for finalizing approved legal transcripts and associated documents using specialized software. This

role ensures accuracy, formatting consistency, and timely delivery of final client deliverables. The ideal candidate is highly detail-oriented, organized, and comfortable working independently with multiple tech tools.

Join our Awesome CX by Transcom Family as a Transcript Production

Transcript Production approved transcripts using proprietary and third-party software tools to produce final deliverables in PDF and other required formats.

Primary responsibilities:

● Ensure all documents meet formatting standards and quality assurance guidelines

● Organize and compile final exhibits with corresponding transcripts when applicable

● Use internal tools (e.g., YesLaw, Final Exhibits, PDF24) to assemble, edit, and deliver completed transcript packages

● Maintain consistency and accuracy in formatting, pagination, timestamps, and exhibit referencing

● Perform final quality checks for grammar, punctuation, and layout before delivery

● Communicate with internal teams to clarify instructions or resolve discrepancies

● Meet daily and weekly production deadlines

● Handle all reporter files and materials with the highest level of confidentiality

and discretion

What we are looking for:

To be successful in this role you must have…

● Technical Proficiency:

○ Comfortable working with Windows-based PC environments.

○ Strong skills in the following software:

■ Notepad

■ Adobe Acrobat (full version)

■ YesLaw

■ Final Exhibits

■ PDF24

■ Google Suite (Docs, Sheets, Gmail, Drive) for daily operations and collaboration

● Attention to Detail:

○ Exceptional eye for catching errors and inconsistencies

○ Ability to follow formatting guidelines and legal transcript standards

● Communication Skills:

○ Clear and professional communication

○ Polite persistence in following up on outstanding requests

● Organizational Skills:

○ Ability to manage and prioritize multiple files and deadlines

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers. The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind. One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost. Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well ta

ken care of. True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month! Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed. Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s coolture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chessboard
• Putting green Waterfalls
• Dance and yoga studio
• Ping pong tables
• Cafes Collaborative Work spaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together. Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments. Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday! Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!