Training Supervisor
Afni, Inc.
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Description
Essential Functions and Responsibilities:
Minimum Job Requirements (Education, Experience, Skills):
Essential Functions and Responsibilities:
- Point of Contact for End-to-End Training (FST & PST) and partners with Operations on NEE Training Needs
- Lead and facilitate Training calibration sessions.
- Performs tasks as per client or management directive (ad hoc reports and analysis)
- Ensure all trainers are proficient in their job skills by providing ongoing evaluation and detailing follow-up training, feedback, and coaching. Critical to this responsibility is making sure that trainers are up to date on all subject matter for the specific project they support and are involved in activities that develops relationships with Operation Staff.
- Manages Program Supplemental Training (Materials preparation/creation, LMS access for agents and leaders, scheduling and logistics, completion tracking and reporting, ROI analytics)
- Training Needs Analysis – works with Training Director, Operations Director, and Quality Team in providing training solutions for Program performance issues.
Minimum Job Requirements (Education, Experience, Skills):
- Completed at least 2 years in college or a Bachelor’s Degree holder.
- At least 1-2 years of experience as a Training Lead in the call center industry is required.
- Proficiency in communication, planning, leadership, coordinating, and coaching is required.
- Experience being directly involved in curriculum development projects is preferred.
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