Training Specialist
InteLogix
Date: 3 weeks ago
City: Bacolod City
Contract type: Full time
Who We Are
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people around the Globe, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people around the Globe, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
- Paid Training
- HMO and Group Life Insurance
- Paid Time Off
- Referral Program
- Career Advancement
- Train and facilitate sessions for new hires and tenured agents.
- Collaborate with Quality and Operations teams to align training with business outcomes
- Conduct TNA (Training Needs Analysis) and launch targeted refreshers and up-skilling programs
- Serve as an SME to support production in the absence of the Unit Manager
- Participate in calibration sessions with operations and the QA team
- Bachelor’s degree in any discipline and/or equivalent work experience
- Minimum of 1 year training experience in BPO
- Familiar with KPIs and techniques on how to achieve them
- Knowledge on how to create instructional design
- Patient, high energy, adaptable with shift flexibility and classroom stamina
- Strong problem-solving skills
- Can work on-site on shifting schedule
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