Training & Onboarding Specialist (Remote)
TalentPop App
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Remote
Grow With Us as a Training & Onboarding Specialist (Remote) at TalentPop App
At TalentPop App, we help top eCommerce brands around the world build high-performing customer service teams—and it all starts with strong training and onboarding. We’re looking for a Training & Onboarding Specialist who’s excited to shape the learning experience of new team members and guide them toward success from day one.
This is your chance to make a real impact, support growth across the organization, and be part of a collaborative, fully remote team that values people development.
What You'll Be Doing
At TalentPop App, we help top eCommerce brands around the world build high-performing customer service teams—and it all starts with strong training and onboarding. We’re looking for a Training & Onboarding Specialist who’s excited to shape the learning experience of new team members and guide them toward success from day one.
This is your chance to make a real impact, support growth across the organization, and be part of a collaborative, fully remote team that values people development.
What You'll Be Doing
- Lead interactive virtual training sessions via Zoom on tools, processes, and best practices (expect to be on camera 50–70% of the time).
- Facilitate onboarding programs that prepare new hires for their roles and evaluate their readiness to advance.
- Deliver one-on-one and group coaching on topics like email marketing, customer support systems, eCommerce operations, SEO, and data analytics.
- Develop and update training materials to meet the evolving needs of different teams.
- Partner closely with team leads and managers to assess training effectiveness and identify improvement opportunities.
- 1–2 years of experience in training, onboarding, or related people development roles.
- Experience as a virtual assistant is a plus.
- Working knowledge of at least two of the following: email marketing, eCommerce website management, or data reporting/analytics.
- Hands-on experience with Shopify, Klaviyo, or similar tools.
- Strong communication and facilitation skills—you know how to guide, inspire, and support others.
- Bonus points for familiarity with Canva, Trainual, and Loom.
- A self-starter mindset with sharp attention to detail and a team-first attitude.
- Computer or laptop with at least an i5 processor (or equivalent).
- Stable internet connection with a minimum of 20 Mbps upload and download speeds.
- Fully remote work setup with flexible collaboration.
- Paid time off to rest, recharge, and stay balanced.
- Health and dental coverage to keep you feeling your best (or a monthly health stipend).
- Recognition programs and growth opportunities within the team.
- Exciting holiday incentives and other team rewards.
- Competitive hourly pay with performance-based annual increases.
- Clear career advancement pathways in a fast-growing company.
- A supportive, high-performing team that values transparency and collaboration.
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