Training Officer, Learning and Development

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Job Description

Become a Driving Force in Learning & Development! - Trainer

Are you passionate about empowering others to reach their full potential? Do you thrive in a dynamic, collaborative environment? Join Probe CX as a Trainer and make a real impact!

About Probe CX

Probe CX is a global leader in customer experience solutions, dedicated to creating exceptional interactions for our clients and their customers. We believe in investing in our people and fostering a culture of growth and development.

What’s in it for you?

• Day 1 HMO coverage — plus 2 FREE dependents
• A refreshing and supportive culture — we know people make the difference
• Day shift schedule for that perfect work-life balance
  
  

Job Purpose

As a Trainer at Probe CX, you'll be at the heart of our employee development. You’ll design and deliver engaging training programs, equipping our team with the skills they need to excel. Your work will directly contribute to our company’s success and the growth of our people.

What You’ll Do

Empowerment & Team Growth:

• Collaborate in team meetings to shape training strategies and provide valuable feedback.
• Communicate with leadership to identify and address skill gaps, ensuring continuous improvement.
• Build strong relationships with trainees, offering guidance and support.
  
  

Client Engagement & Expertise

• Become an expert in our clients' processes and systems, understanding their unique needs.
• Deliver impactful training sessions for clients on Probe CX solutions.
• Participate in quality assurance and client meetings to ensure alignment and satisfaction.
  
  

Innovative Training & Development

• Create dynamic and engaging training materials that captivate and educate.
• Design assessments to measure learning and progress.
• Facilitate a variety of training programs, from onboarding to advanced skill development.
• Stay ahead of the curve by utilizing cutting-edge online learning tools.
  
  

Leadership & Support

• Assist with new hire performance evaluations and provide ongoing support.
• Contribute to special projects and initiatives that enhance our training programs.
• Play a key role in shaping our training policies and procedures.
  
  

What We’re Looking For

• Minimum of 2 years of relevant experience within a BPO environment
• Good knowledge of Training Needs Analysis (TNA), lesson plan development, and performance metrics (KPIs)
• Willingness to work onsite in 1880 Eastwood, Quezon City, and The Curve, BGC, Taguig City as needed
• Availability to work predominantly dayshift schedule
  
  

Join Us and Make a Difference!

If you’re ready to be part of a team that values growth, innovation, and making a difference, apply to be a Trainer at Probe CX today!

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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.