Training Manager (TELCO)

Description

The Training Manager is responsible for designing, delivering, and optimizing training programs that

drive workforce capability, employee engagement, and measurable business outcomes. This role

requires balancing instructional excellence with data-driven performance management, leveraging

digital learning ecosystems, and leading a team of facilitators, trainers, and subject matter experts.

The Training Manager ensures training strategies align with organizational priorities and evolving

workforce needs in a global workplace.

Essential Functions and Responsibilities:

• Training Strategy and Design Develop and execute training roadmaps aligned with organizational goals, customer requirements, and future skill demands. Apply ADDIE and experiential models to create scalable programs for new hire, leadership, technical, and continuing education tracks. Embed Serve, Save, and Sell competencies (or role-relevant pillars) into training content to directly impact KPIs.
• Learning Delivery and Execution Manage end-to-end facilitation of new hire and upskilling programs across virtual, hybrid, and on-site modalities. Ensure trainers adhere to facilitation standards, classroom engagement practices, and knowledge check reinforcement. Partner with operations leaders to deliver seamless transition support for new hires (0-30 days, 31-60 days). Oversee structured Ramp Plans that guide employees from new hire training through proficiency, ensuring progressive KPI attainment, reduced early attrition, and accelerated time-to-productivity. Implement Continuing Product Education (CPE) programs to keep employees updated on new offerings, features, compliance changes, and market trends.
• Performance and Analytics Establish KPIs for training effectiveness (throughput, licensing pass rate, NPS, attrition, productivity ramp). Leverage learning dashboards, data visualization, and business intelligence tools to measure ROI. Conduct continuous evaluation using Kirkpatrick Levels 1-4 and recommend interventions based on gaps.
• Trainer Leadership and Development Lead, coach, and develop a team of trainers to achieve consistency in delivery quality. Implement structured calibration sessions, coaching triads, and trainer observation scorecards. Drive professional development through certifications (facilitation, coaching, digital learning) and ongoing upskilling.
• Stakeholder Engagement and Governance Align with business leaders, HR, and operations to ensure training addresses workforce performance gaps. Represent the training function in quarterly business reviews, client audits, and governance forums. Ensure compliance with corporate, client, and industry regulations. The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
  
  

Requirements

• Amenable to work onsite in Commonwealth Quezon City & Novaliches SM Fairview
• Amenable to work on fixed night schedules.
• Three to five years' experience as a Training Manager
• Bachelor's Degree education preferred.
• Experience in leading multiple projects and directly supervising staff to implement projects in timely manner is required.
• Proficiency in communication, planning, leadership, coordinating, and coaching is required.
• Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required.
• Experience in conflict resolution/negotiation, team and consensus building is required.
• Proficiency in MS Office, flowcharting, and project management software is required.
• The ability to look for and implement solutions that improve performance is required.