Training & Engagement Specialist - Operations Support, SeaBank
Monee
Date: 22 hours ago
City: Manila
Contract type: Full time
Job Description
- The role will prepare and execute Training materials and assist the Lead in identifying the Training Gaps & Opportunities across all Operations Functions and ensure engagement activities are implemented.
- Assist the Training & Engagement Lead in Identifying & monitoring of training needs and gaps across all operations functions. Conduct technical and soft skills training programs for Operations.
- Assist the Ops Support Head on the implementation of training for newly onboarded agents until deployment to production.
- Assess the skills and competencies of all Operations staff and provide recommendation to the Ops Support Head for strategies on how to bridge the gap.
- Design, plan and conduct engagement activities across all Operations functions.
- Graduate of any 4-year college course
- At least 1-2 years of work experience in Training and Engagement related roles
- Must have conducted training programs preferably for Banks, Operations or other industry
- Has experience in training gap analysis and project management
- Must have experience in handling newly on boarded employees and knowledgeable in conducting classroom or face-to-face training
- Must have experience in supporting/leading engagement projects
- Open to work in Ortigas Center, Mandaluyong City and/or Gateway, Cubao
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