Training Advisor (Netsuite Education Consultant)

Job Description

He/she is expected to:

• Design and deliver high-quality, process-based tailored training that promotes NetSuite best practices to new customers who are currently implementing NetSuite but may also deliver training to Partners and existing customers
• Provide training and advising to support customers throughout United States and Canada
• Work in a high-energy and dynamic environment by delivering instructor-led online training to multiple customers in variety of industries
• Collaborate with the implementation team and other stakeholders to assess customer training needs and develop custom curriculum and materials (written and e-Learning tutorials) to ensure optimal user adoption
• Deliver additional services such as Train the Trainer, Pre-UAT (user acceptance testing) Training, Post Go Live Support Training, webinars and webinar series to a broad customer base
• Advise customers how to make best use of their learning subscription and develop a strategy (Learning Action Plan) to combine eLearning with live training to maximize end user adoption
• Participate in customer training requirements definition and training scoping conversations
• Adhere to Education Services Delivery department’s methods, processes, procedures, and policies in the development and delivery of education services
  
  
  

The ideal candidate must possess the following traits:

• Passion and patience for training
• Attention to detail when developing learning and reference materials
• Resourcefulness to finding viable solutions for customers
• Resilience in dealing with fast-paced process updates and changes
• Deep concern about customer satisfaction and feedback
  
  
  

All Training Advisors will learn the fundamentals to work with customers from multiple industries.

Responsibilities

Qualifications:

• Minimum of 3-year experience in customer support. This includes 1+ years of experience in a functional training or consultative role with emphasis on technology and business process training development, design and delivery
• Engaging presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences or learners
• Time and project management skills, with the ability to manage multiple demands and reprioritize as customer timelines shift
• Excellent written and verbal English skills that can be applied to documentation development, curriculum review, delivery and all forms of communication
• Preferably with background in accounting software or ERP (enterprise resource planning) related to Accounting (accounts receivable, accounts payable, general ledger, fixed Assets), Inventory Management (purchasing, fulfillment, warehouse management) and/or Software/Services Management functions (revenue recognition, project management and CRM (customer relationship management)
• Amenable to work in night shift
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.