Trainer (CRM)
Home Credit Philippines
Date: 5 days ago
City: Quezon City
Contract type: Full time
The primary role of the Trainer (CRM) is to provide training and development for Telesales operators and does continual review, feedback, and on-the-job development
What You’ll Do
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
What You’ll Do
- Conducts foundation, process, product, and other project-related training including New-Hire Training and Refresher Courses
- Monitors the performance of assigned project and works with the Manager and the Operations Support Group to identify learning needs
- Develops training modules or computer-based training for full training classes, pocket sessions and product/process updates
- Administers Training Needs Analysis, gathers and sends relevant data to determine performance gaps and recommend and/or implement best intervention.
- Prepares the pre & post-classroom training report
- Manages the knowledge base tools and cascades
- Listens to recorded and/or real-time calls to evaluate the Telesales agents skills in dealing with customers, as well as the accuracy and effectiveness of information or advice provided to customers
- Al least 1-2 years’ experience in training.
- Good communication skills: English & Filipino.
- Knowledge in MS Office: Excel & Power Point
- Basic knowledge in root cause analysis.
- Telesales process & product expert
- Knowledge in Quality Checking is an advantage but not required
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
- Internal Career Mobility
- Opportunity to work and train in our international offices
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
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