TRAINER

Qualfon


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Job Title TRAINER

Main Objectives and Duties

  • Training Delivery / Facilitation
  • Delivers training program to new hires prior to endorsement to nesting.
  • Answers all questions in a timely manner.
  • Ensures training rules and regulations are strictly followed.
  • Provides coaching on specific areas of the trainee.
  • Setting of Training Expectations
  • Provides overview of the training flow and encourages total participation and interaction.
  • Participation in Training Design
  • Suggests new ideas to improve training programs and delivery.
  • Training Needs Assessment
  • Identifies problems or needs of the trainees and the training program and seeks solutions to improve learning and overall performance.
  • Participates during program evaluation.
  • Monitors agent performance as a collaborative effort with the assigned mentor.
  • Reports
  • Compiles training reports.
  • Keeps training documents (quizzes, exam links, and manuals) for internal and external audits.
  • Meetings and Conferences
  • Attends calibrations, meetings, and conference calls over the phone.
  • Information Dissemination and Escalation
  • Acts as Subject Matter Expert on a specific area of support.
  • Escalates issues to Miami Business owners for resolution.


Qualifications

  • College graduate of any course or its equivalent.
  • At least 6 months to 1 year work experience in training and development, preferably in a call center setting.


Job Summary / Area of Expertise (Skills)

Competencies

  • Data Management Ability to plan, develop, and manage data storage and retrieval systems by applying generally accepted data models, standards, and processes.
  • Training, Teaching & Instructing Ability to train, teach, or instruct employees and subordinates by providing information, including procedures, standards, quality parameters, practices, equipment operation, and software programs to equip the trainees with the necessary knowledge and skills.
  • Presentation Skills Ability to deliver presentations suited to the characteristics and needs of the audience. Competency with presentation software, content organization, visual aids, speech writing, and tailoring content to different audiences.
  • Coaching, Counseling, & Mentoring Ability to provide guidance and feedback to help individuals or groups strengthen their knowledge, skills, and abilities to improve job performance. Demonstrates reflective listening, communication, and goal-setting skills.
  • Communication Knowledge and skill to transmit and receive information clearly through various channels and media.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Service Associate - Seasonal

Amazon, Cebu City
6 days ago
DescriptionRole: Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Philam Life bldg., Cebu Business Park, Bo. Luz, Cebu CityOur mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s...

Solutions Analyst (Cebu)

Azeus Systems Limited, Cebu City
1 week ago
The Solution Analyst is responsible for designing and delivering web application solutions that align with user and business needs. This role combines business analysis with a strong technical foundation in relational database design and solution architecture. The Solution Analyst ensures that the application design not only supports workflows and business processes but is also technically robust and scalable.ResponsibilitiesStudy and analyze...

Senior Façade Engineer

GHD, Cebu City
1 week ago
Job DescriptionHelp us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we’ll provide you unlimited space to grow.About the Role:As a...