Trading Performance Executive

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together

Job Description

As a Trading Performance Executive you will be reporting to the Trading Performance Manager and be part of the Trading Performance Team. Working alongside the Profiling and Bet Acceptance teams in Europe to provide comprehensive management of our customer base. We work across many labels including Bwin, Sportingbet, Ladbrokes and Coral. Effective customer management maximises the revenue and margin of the sportsbook product.

Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?

Seize the opportunity and find out more about us!

We’re looking for real team players to be a part of Entain and provide professional support to our customers.

What you will do:

• Evaluating customers and customer groups on their expected value to the company
• Responding to trader recommendations on customer factor changes
• Taking high stakes bet referrals from requests above the digital limits
• Managing the pre-live UK sports product. Golf, Cricket, Rugby, and Darts
• Daily reporting for Ladbrokes and Coral performance
• Retrospective analysis of specific customer groups

Qualifications

• Passion and knowledge for all sports
• Understanding pricing (decimal/fractional), margin, and strengths of markets
• An understanding and knowledge of the betting industry, especially Euro/UK facing sportsbook
• Mathematical background and highly numerate
• Strong analytical and problem-solving skills
• Strong communication skills, both written and verbal (in English)
• Experience in customer profiling or customer management
• Flexible with working hours, including night shifts, public holidays, and weekends to suit the business needs
• Ability to remain focused, deliver high quality work and meet deadlines even when under pressure

Competencies/Behaviours:

• Attention to detail
• Punctual
• Focused
• Team player

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.