Timekeeping Application Specialist

Qualifications

Description and Requirements

• 3-5 years of experience as a business analyst for a technical function or equivalent
• Experience in implementation and deployment, configuration, enhancements and support of any Saas TIMEKEEPING Tool.
  
  
  

Additional Job Description

Key responsibilities

• Collaborate with stakeholders to gather requirements for new features or improvement to SaaS platform configuration
• Document requirements and communicate them effectively to the developer teams
• Research and build configuration proposals in the assigned SaaS application or Module
• Ensure that implementation features meet the specified requirements and are of high quality
• Work with UX/ UI designers to ensure an end-user friendly experience, leveraging user feedback and usability testing
• Lead releases for new functionalities according to the business needs.
• Collaborate in the elaboration of product roadmaps
  
  
  

Functional competencies

• Strong skills in gathering, analyzing, and documenting requirements from stakeholders, ensuring the SaaS configuration meets user needs and business objectives
• Robust understanding of technical concepts and ability to communicate with development teams
• General understanding of UX principles and methodologies to advocate for user-centered design decisions
• Strong expertise in assigned SaaS platform (2-3 products) Understanding of Project Management methodologies
• Ability to solve complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information
• Strong understanding of Project Management methodologies and best practices
  
  
  

Qualifications

• 3-5 years of experience as a business analyst for a technical function or equivalent
• Experience in implementation and deployment, configuration, enhancements and support of any Saas TIMEKEEPING Tool.
  
  
  

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.